Here you can find all the answers for all the Frequently Asked Questions

How do I start playing the "Bollywood Casino" slot machines?

registration on Bollywood
To start playing any of the "Bollywood Casino" games, you have to register on the website, then go to the "Games" section and choose a game you want to play.


How can I register on the "Bollywood Casino" website?

Choose your bank
First, press the "Sign Up" button on the main page.
Second - enter your email and create a password for your players' account.
Third - press the "Register" button and check your mail: there you'll get a letter with a link to confirm your email address.
Please, note that you can register on the "Bollywood Casino" using any social media suitable, just pressing the corresponding icon below the registration field. Keep in mind that the account created via social media and via email are recognized as two separate accounts.

How do I refill my balance?

To refill your balance, please, follow the next steps:
  1. Sign Up on the "Bollywood Casino" website;
  2. Enter the "Deposit" tab and press the "Make a deposit" button;
  3. Pick your preferred payment system, enter your personal data and the amount you want to add to your balance and press the "Pay" button. Please note that depending on the payment system, the refill process may vary - in case of difficulties, please contact our support service for additional help.


How do I withdraw my prize money?

To withdraw your prize, please, follow the next steps:
  • Press the "Deposit" button on the main page;
  • Press the "Withdrawal" button;
  • In the following form confirm your email;
  • When the email is confirmed pick your preferred payment system;
  • Now enter the amount of money you want to withdraw. After that, please enter your card or online wallet you use and press the "Money Withdrawal" button.
Be aware that your request processing requires some time - usually, it takes up to 5 (five) business days to fulfill it. You can track the process in the "Account History" tab. Please note, that in case of withdrawing a substantial amount this term might be prolonged.


How do I confirm my email?

After you press the "Sign Up" button, you will receive a letter with the special link. Please, follow it to confirm your email. In case this letter will be unavailable to you for any reason, please, enter your personal account and press the "Confirm" button under your email.


Will I certainly get 100% of my money?

Yes. "Bollywood Casino" really cares about reputation. We work with millions of users all around the globe and value our players above everything. We can fully guarantee that you will get your entire prize. In case of any misunderstandings "Bollywood Casino" takes the side of our players, contributing all the efforts to protect your interests. Feel free to contact our 24/7 support team to get all the help you may require.

How do I subscribe to the "Bollywood Casino" email newsletter?

During the registration process, please, check the "Inform me about bonuses" box to receive our letters. If you are already registered but receive no letters, please, confirm your email in your personal account.

What sort of documents I may require when interacting with the "Bollywood Casino"?

In some cases, including money withdrawal, "Bollywood Casino" financial department may kindly ask you to provide the following papers:
  • A copy of the main page of your personal ID with your login attached;
  • A copy of a credit card you used during the transactions.

Please, note, that all the mentioned procedures are being taken to ensure your financial security.


How long does it take to withdraw my prize?

The term may vary depending on your financial situation:
  • The processing of the $300 or less prize usually takes up to 5 (five) business days, starting from the withdrawal request;
  • The processing of the prize from $300 to $1500 usually takes up to 7 (seven) business days, starting from the withdrawal request;
  • The processing of the prize from $1500 and more usually takes up to 10 (ten) business days, starting from the withdrawal request.

Please, note that regardless of the amount of your prize, the administration of "Bollywood Casino" reserves the right to inspect the prize in order to determine whether the player used forbidden supplementary software or undocumented website glitch. In case of a fair game, all the money will be transferred to the player's account. The inspection may take up to 14 (fourteen) business days, starting from the withdrawal request.

I've changed my mind. How do I cancel my withdrawal procedure?

I've changed my mind. How do I cancel my withdrawal procedure?
  • Press the "Deposit" button on the main page;
  • Click a "History" tab;
  • Check the status of your request: if it is still "processing" or on inspection", you can abort the withdrawal by clicking the "Cancel" button.

Please note, that it may take up to 1 (one) business day to see your money returned on your balance.
You can also contact the "Bollywood Casino" support service to cancel your withdrawal procedure.

How can I participate in the tournament or a lottery?

The terms and conditions for participation in tournaments or a lottery are described on the corresponding pages.

Where do I learn the "Bollywood Casino" latest news?

To stay informed about what is going on in the "Bollywood Casino" and be prepared to participate in the tournaments or get some extra bonuses, check our newsfeed and follow us on your favorite social media.

How do I activate my promo code?

To activate your promo code, please, take the following steps:
  • Click the following LINK;
  • Refill your balance with the amount not less than required;
  • In the "BONUSES" tab click "USE".

Please, note that a single bonus will be activated with a single deposit. To activate several bonuses at once you have to refill your balance several times.

Bonus activation

Only one bonus can be activated with one deposit. In case there are several available bonuses on your account and you make several deposits, activating one of the bonuses, the rest of them become unavailable. Thus, after making a deposit, you must use the bonus. After that you can make the next deposit and use the next bonus.

In case you've not found the answer to your question here, please contact our support service.

Welcome to the Bollywood Casino